Aloni is the oldest company in Israel in the field of finishing products for the home, which was founded in 1946 and has 7 showrooms. The company provides its customers with a wide range of products and exclusive collections of the world’s leading brands that produce marble and stone flooring, parquet, terrazzo, porcelain and ceramic coverings, sanitary ware, faucets and complementary finishing products for the bathroom and kitchen.
גד בנימין
Gad binyamin
Establishing an advanced call center system for measuring the number of calls received at the call center and providing quick response capability to the call center managers.
The Aspire Optimus call center system that offers self-built reports by the customer from a real-time and historical report generator, receiving the CTI reports of the extensions from the Avia center in the Bezeq cloud and displaying the status of the representatives on the real-time screen of the Aspire call center. In addition, the system includes a campaign module for proactive calling to customers and callbacks to the customer so that he does not have to wait in line.
Providing a quick solution to customers, a high ability to investigate the service activity, improving control and quality and high availability to customers
