industry

industry

Hali Maman Company – a network of support groups for a healthy lifestyle.

 

Inbal Zecker

Service mannager

The goals that the client set before us

The establishment of a call center that will allow measurement of incoming calls to the service center, management of queues and production of real-time and historical reports.

The solution

Aspire Optimus voice center system that includes reports self-built by the customer from a real-time and historical report generator. The Aspire voice center system receives the CTI reports of the extensions from the Panasonic center and displays the status of the representatives on the real-time screen of the Aspire center.

asterisk

The result

Effective queue management, providing a quick solution to customers, high investigative ability of the service activity, improving control and quality, high availability to the company's customers.