Hali Maman Company – a network of support groups for a healthy lifestyle.
Hali Maman Company – a network of support groups for a healthy lifestyle.
Inbal Zecker
Service mannager
The establishment of a call center that will allow measurement of incoming calls to the service center, management of queues and production of real-time and historical reports.
Aspire Optimus voice center system that includes reports self-built by the customer from a real-time and historical report generator. The Aspire voice center system receives the CTI reports of the extensions from the Panasonic center and displays the status of the representatives on the real-time screen of the Aspire center.
Effective queue management, providing a quick solution to customers, high investigative ability of the service activity, improving control and quality, high availability to the company's customers.
