Delek Group Ltd. is an Israeli holding company with a variety of investments in Israel and the world. The company operates in the fields of gas and oil, refining, gas stations, road service stations, finance and insurance, automobiles, desalination, power plants and biochemistry, among others.
Shay Askin
IT manager
Establishing a call center system with queue management capabilities, forwarding calls to ICT centers after business hours, routing calls based on identification of a code in the self-service system.
Aspire Optimus sound center system. Reports self-built by the client generates real-time reports and historical reports. The Aspire voice center system receives the CTI reports of the extensions from Bezeq's aviation center in the cloud and displays the status of the representatives on the real-time screen of the Aspire call center installed in the Bezeq cloud. A smart router was also installed for the purpose of routing all the company's activities, self-service capabilities for the company's internal customers, transfer and automatic routing of calls according to a pre-planned schedule or manually by the customer.
Improving control and quality of service and high availability to customers.
