Call center system for Moked 106 in the municipality
Call center system for Moked 106 in the municipality
Yaron Zohar
Service mannager
Establishing a call center 106 with an easy-to-operate interface that provides quick response capability in a dynamic work environment.
The Aspire Optimus call center system for the representatives of the 106 call center, including reports built by the customer from a real-time and historical report generator, and a call back campaign module. The Aspire call center system receives the CTI reports of the extensions from Bezeq's IPCentrex center, and displays the status of the representatives on the real-time screen of the Aspire center.
Aspire call center system on Bezeq's secure servers. The system offers full integration between IPCentrex and Aspire with full transparency for users, ongoing upgrades and improvements, Realtime screens, recordings, queue management and mobile calls of the support representatives to work from home.
