Motion Devices, which was founded in 1949, is one of the founding fathers of the automotive industry in Israel.
and is home to international quality brands.
Motion Devices, which was founded in 1949, is one of the founding fathers of the automotive industry in Israel.
and is home to international quality brands.
Lia Kislesh
Service mannager
As an importer, the movement equipment company operates many hotlines, including a service hotline, a service and spares hotline and an insurance hotline, and there is a need for a hotline system that includes real-time screens and a convenient interface to improve the function of the representatives.
The Aspire Optimus call center system, which includes self-built reports by the customer from a real-time and historical report generator, receives the CTI reports of the extensions from the Avia center and displays the status of the representatives on the real-time screen of the Aspire call center.
The Optimus system created order in the call centers. The system reflects the call traffic and the waiting times, enables high-level investigation and significantly improves the availability of the representatives and the level of service provided to the company's customers.
