When the focus is precisely adapted to your needs and requirements as managers, with real-time screens and reports that provide you with all the information you need, you have time left to do your job: manage! And that's exactly what ASPIRE's smartCC system does for you.
Get more out of your contact center system. Much more!
SmartCC was developed by ASPIRE as a complementary product and wraps around international call center systems (Nortel, Avaya CISCO, Genesys, etc.). It is true that the “large” call center systems have many advantages and offer countless impressive technological advantages, but with regard to their adaptation to the dynamic Israeli market, to the needs of the call center manager which must be under full control at any given moment and the preferences of the AHMS, smartCC is the most efficient and cost-effective solution.
smartCC easily interfaces with all your requirements
The knowledge, experience and expertise that ASPIRE has gained in its many years of activity in the development of tools and solutions in the field of call centers and the integration of call center systems, are reflected in the call center management system smartCC.
The smartCC modules easily interface with any call center system and offer a unique Israeli user experience, with colorful user interfaces and a convenient display for orientation, which you can design yourself very easily. With the help of smartCC you will make all the necessary changes in your switchboard, CTI and IVR with the help of a central and friendly management interface in the Hebrew language and you will manage a set of permissions that includes dozens of permission levels.
This will ensure that each user can view and/or edit only objects that are relevant to him. In addition, you will be able to view real-time data, analyze in-depth the call center’s activity, review, investigate and draw lessons from the level of each representative’s individual conversation, respond immediately to any scenario and generate insights that will improve the representatives’ response times and the quality of service.
ASPIRE service and support
In order for you to get more out of your call center, Aspire provides you with a VP of Customer Success, a Customer Happiness Manager and an array of skilled and caring service and support representatives who are focused solely on you.
smartCC includes a variety of advanced modules of their kind that can be purchased separately and also integrated into your contact center system!
Easily generate a variety of detailed historical reports in real time, from the perspective relevant to your role and make better decisions.
Shorten the waiting times at the call center, meet the requirements of the 3/6 minute law and provide your customers with a better service experience
Manage your call center independently from a friendly and uniform management interface and provide customers with a better service experience!
Design for yourself the softphone you always wanted, save valuable time in the initial response to the call and connect all the essential systems together at the call center
Manage the conversations efficiently, analyze the situation in real time and respond immediately to different scenarios and situations with the help of a real time screen generator
A powerful management tool that helps you study past data and extract insights from it for future application
Enables issuing a greater number of calls and directing them to available representatives to locate potential customers and improve the call center's business performance
Provides a full response to the 6/3 minute law. You can always make sure that there will not be a customer who will be left without treatment at your call center
Easily design the customer journey, with the help of a friendly interface in the Hebrew language.
With the smartCC softphone solutions you will enjoy an interface with an innovative and functional design that is personally adapted
Makes it possible to know and understand who abandons a call and when, and in addition, to compare the data over the years
The management interface brings to light all the knowledge and experience of ASPIRE and is ready for all complex tasks
Managing a permission system is one of the most complex and sensitive tasks in any information system
smartCC is fully compatible with the world's leading call center systems, comes to you with the strong support of ASPIRE, which offers a high level of service and delivery in Israel and a customer happiness manager who accompanies you all the way
