call recording
Document the customer journey and quickly retrieve recorded conversations
The call recording system for documenting the customer journey, sets a new standard when it comes to quick and efficient retrieval of the recorded calls.
With it, you can easily and quickly locate any call that was recorded in the set of historical reports or in the CRM system according to the time of the call, the name of the representative and the customer’s details, listen to the recording with the click of a button and understand how the customer care process unfolded.
You will soon discover that the ASPIRE call recording system is a powerful tool for controlling the quality of service, support or the sales process, for training representatives and creating a better customer experience.
Call center and IVR management
Effectively bridge the number of incoming calls and call center limitations
Easily design the customer journey, with the help of a friendly interface in the Hebrew language.
Route the calls to the appropriate queues and representatives, efficiently use the human resource at your disposal and provide customers with a better service experience, with ASPIRE’s interactive smart router system.
Passive extension monitoring
Discover the customer experience beyond the line, in every branch of the organization
An available and cost-effective solution, which allows you to monitor the activity of every extension in the organization that is not a central extension, but is used for “telephone reception”. With ASPIRE’s passive extension monitoring you will find out how many calls were abandoned and why, what is the waiting time for a telephone answer, the length of the calls and more. This way you can understand how available and helpful you are from the customers’ point of view and whether complaints received about not answering the phone are indeed justified.
Dial and solution 6/3 minutes
Prevent endless waiting and provide an optimal customer experience
ASPIRE’s controlled abandonment system provides a full response to the 6/3 minute rule. Even if you are not obliged to comply with the legal requirements, you can make sure that there will not be a customer who will be left without treatment at your call center. With the help of this module, you will give your customers the best service without endless waiting and you will be able to avoid, as much as possible, lawsuits and fines.
Softphone and screen jump
Save valuable time at the call center and give your customer better service
With ASPIRE’s softphone solutions, you will enjoy an innovative and functional interface that is personally adapted to your needs and requirements and provide representatives with all the tools for effective activity – without giving up a unique user experience.
