With an efficient contact center system that is customized to your needs, you will reach more customers, deal optimally with call loads, route them to the right contacts, effectively manage queues and reduce waiting times and the abandonment rate. With it, you will closely monitor the activities of the representatives, react to every scenario in real time and meet the sales, service and support goals. Sound perfect? this is only the beginning... Meet Optimus from ASPIRE!
Get more out of your contact center system. much more!
Optimus is a contact center system for managing a service and sales center that is the most advanced in its field in Israel, which brings you all the knowledge, experience and expertise that ASPIRE has accumulated in its 20 years of activity in the development of tools and solutions in the field of centers.
Optimus was developed for you, company owners and managers who wish to establish a new contact center for the service, sales and support system, operate a contact center system for dedicated marketing activity, or upgrade an existing system that will help you get the most out of it.
Optimus is an Israeli system born for you
Optimus was designed and created out of a deep familiarity with the characteristics of the Israeli market and it offers unprecedented technological flexibility and countless options for changes and adjustments independently.
The variety of independent Optimus modules, together with the friendly management tools, the simple and intuitive operation and the ability to fully control what is happening in the center at any given moment (just the way you like it!) will provide you with a perfect answer to all your needs and habits.
As an integrative system, Optimus integrates perfectly into any organization that operates a call center and needs a software system to manage the call center. Since Optimus can be implemented in all the telephony systems currently operating in the Israeli market (in the cloud or in the customer’s yard) and is equipped with a variety of proven interfaces to the leading CRM systems in the market, it will continue to accompany you in the future, in every replacement and upgrade of a switchboard and in the transition between distributors.
ASPIRE service and support
With the implementation of the Optimus system in your organization, you will have at your disposal ASPIRE’s skilled, courteous and caring service and support system that will do everything to make you happy and allow you to enjoy an effective contact center system that is a powerful strategic management tool.
Every call made at the call center is another step in the customer journey. Optimus' call recording solution allows you to record every call, plant it in the customer card in the corporate CRM system and retrieve it at the moment of truth, easily and quickly, for the purpose of conducting investigations and improving the service >>
Effectively bridge the gap between the customer who wants an answer now and immediately, and the availability of representatives at the call center, with the smartest router in the world - Optimus IVR! Create unlimited routers, nodes and levels yourself, define call scripts and the required input for customer identification. In addition, receive complete information on all calls on the router, efficiently route the calls to queues and representatives based on skills and issue automatic messages for abandoned calls. All this through a friendly interface in Hebrew, unique real-time screens and a variety of historical and statistical reports that will help you analyze the center's activity and improve its productivity >>
An available and cost-effective solution, which allows you to monitor the activity of every extension in the organization that is not a central extension, but is used for "telephone reception". With passive monitoring of Optimus extensions you will find out how many calls were abandoned and why, what is the waiting time for a telephone answer, the length of the calls and more. This way you can understand how available and helpful you are from the customers' point of view and whether the complaints received about not answering the phone are indeed justified >>
Perfectly suitable for most of the leading telephony systems in the global and Israeli market - in the cloud or in the customer's yard
Independent of a support center and without programmers, codes and scripts
Enables easy and immediate recording and retrieval of every call received at the call center and bouncing the customer's card to the representative in an incoming call
Know in a click, everything that happens in branches that are not a center and are used to receive a telephone audience
Independently, easily and simply - for use from anywhere, without development costs and without licensing restrictions
To reduce loads at the call center and comply with the 3 or 6 minute law
To manage loads and hidden unemployment in the call center, including identifying voice cells in an outgoing call.
Optimus comes to you with the strong support of ASPIRE, which offers a high level of service and delivery in Israel and a customer happiness manager who accompanies you all the way
