Incoming calls - the oxygen of your business
If you do not operate a call center in your organization, but it is very important to you to get the most out of every call that enters the switchboard and to provide your existing and potential customers with a quality response and a perfect customer experience, Click Server was created for you.
With Click Server you will understand how available and helpful you are from the customers’ point of view and whether complaints received about not answering the phone are indeed justified.
Click on a server - a perfect solution for managing a telephony system that is not a call center
Click Server is a series of effective management tools that includes a number of technological solutions for use, which can be installed and easily and quickly integrated into your telephony system.
With Click Server you will know what is happening in every call, in every branch and in every extension: what is the answer rate for calls, how long do you wait for an answer, the number of calls that were abandoned while waiting, the duration of the calls and how many calls were not answered at all.
The reports you will generate with the help of server pressure will allow you to improve the services provided to customers and maximize potential sales – all this without burdening employees with LOGIN operations or breaks.
ASPIRE service and support
In order for you to get more out of the telephony system in your organization, Aspire provides you with a VP of Customer Success, a Customer Happiness Manager and an array of skilled and caring service and support representatives who are focused solely on you.
Click Server provides you with a number of advanced tools that can be purchased separately and integrated into your telephony system.
Automatic opening of the customer card in the CRM system for every incoming call, for every extension in the business, against the switchboard or the cloud, saves you about 60 seconds in every call and makes essential information accessible, which contributes to the quality of service and sales.
Connecting the computer to the phone enables automatic dialing by simply clicking on the phone field in CRM, or in any other software you use, such as Excel or Word. This ability will streamline work processes, and save you valuable time.
A report system that presents you with a report that is sent to you by email and contains full details of all abandoned calls. Using this system you can contact any customer who did not receive a proper response and restart the sales or service process.
A tool that allows you to receive at any given moment complete information about all telephony activity in the organization: incoming calls, outgoing calls, internal calls, call duration and more.
Every call made at the call center is another step in the customer journey. Click Server's call recording solution allows you to record every call, plant it in the customer card in the corporate CRM system and retrieve it at the moment of truth, easily and quickly, for conducting investigations and improving the service.
