BNK Trade Ltd. is the only official importer of Dyson in Israel. The company distributes Dyson brand products in Israel through stores and qualified authorized resellers.
BNK Trade Ltd. is the only official importer of Dyson in Israel. The company distributes Dyson brand products in Israel through stores and qualified authorized resellers.
Mittal Gindal
Customer service center manager
meitalg@bnzc.co.il
Establishing an efficient and advanced call center system for providing service, troubleshooting and sales to the company's customers.
The Aspire Optimus call center system that includes an extensive set of reports both in real time and at the historical level, a convenient interface for operation by the shift managers, the ability to respond quickly in a dynamic environment for the call center managers. The Aspire call center system receives the CTI reports of the extensions from the customer center and displays the status of the representatives on the real-time screen of Moked Aspire.
Providing a quick solution to customers, a high ability to investigate the service activity, improving control and quality and quick availability to the company's customers.
