Be who you are. Aspire to be better!

For more than 20 years, we at ASPIRE get up every morning and are focused on one and only mission: to help you get the best out of your call center operations

The most advanced software solutions in the field

Over 20 years of experience in call centers

Chosen by hundreds Companies in Israel

focused on the growth of your business

ASPIRE to have the best contact center

Our innovative Contact Center solutions successfully serve hundreds of companies in all sectors of the economy in call centers of various sizes – from small centers to huge centers that include many hundreds of service, support and sales representatives.

Please forget everything that you know about Contact Center Management Systems!

With Optimus - You get a call center management system, made especially for you. Enjoy total control of everything that is being done at your call center.

Using International Contact Systems such as Nortel, Genesys, Cisco, Avaya, and others?

SmartCC, developed by aspire, easily interacts with them, and offers a unique user experience, flexible and stylish, perfectly fitted for the dynamic characters of the israeli call center.

Don’t have an active voice center, but still wish to provide quality support and a perfect customer experience?

Know what happens in every call, in every branch, at any extension, at all times, with Click Server - a series of effective control & management tools

Since we come from the field, we are attentive to all your needs, desires and passions and provide you with flexible and user-friendly technological solutions that integrate with the CRM systems and provide you with full control over what is happening at the call center – just the way you like it!

ASPIRE to make you happy

It is true that we are the leading company in Israel in the Contact Center field with a team of dozens of experts, but you will be surprised to find out that we are an efficient organization without manners and hierarchies that consider you, the customers, family members for everything - or as one of our old customers defined it: (We didn't touch!)

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The feeling is that there is no supplier-customer relationship between us, but simply friends who work together...

That's why we put at your disposal a VP of Customer Success, a Customer Happiness Manager and highly experienced customer managers who are responsible for your complete satisfaction. Together, we will accompany you from the characterization phase, through activation to implementation and will continue to be with you over time, to make sure that our solutions fulfill their purpose and contribute significantly to your activity the business

Do you have a question? Want to consult? We are here for you!

ASPIRE to meet you!

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“Aspire exists to contribute to the positive forces in the universe. We strive – just like the name of the company – to develop the best product for you, to give you the best service and success experience and to create a friendly relational system with you – not only of supplier and customer. Life is a journey and a road – and the road is important’

Micah (Mike) Melnik

ASPIRE to keep the lead

Get to know our business partners - the leading distributors in Israel, who see us as reliable and stable partners over the years and repeatedly choose our products for their customers

For more information
and to schedule a consultation

We Are Easy To Contact

marketing@aspirecct.com

074-7383000

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About

all rights reserved © Aspire 2021

Ido Vaalani

Vice President of Technologies and Products

Qualifications

Ido, who joined Aspire in 2007, is a network and information security manager by training

What does Ido do all day?

Ido is responsible for Aspire’s technical support team and everything related to Delivery – Ido is your man.

What does Ido do when he is not at work?

Married + 4, lives in Yavne, a bookworm, a lover of running and an avid consumer of knowledge and information.

A message to the nation

You came and found, believe it.

Micah (Mike) Melnik

CEO

Qualifications

Micah’s career began at the age of 8, when he developed his first software. 10 years later, he was accepted into the prestigious programming course at MRAM, and upon his release, he graduated with a bachelor’s degree in business administration and became a manager at Talaul Contact Center. There, Micah learned that an organization with a disabled or non-functioning call center is a bleeding organization, and hence the way to the insight that there is a need for a company that will provide effective solutions for managing call centers accompanied by the service
Efficient and high-quality, was particularly short.

What does Micah do all day?

Since 2000, Micah has led Aspire, which has become a leading company in the development of software solutions tailored to the nature and needs of Israeli call center managers and enabling them to get the most out of call center operations.

What does Micah do when he's not at work?

Married + 3 and lives in Gadara, a singer and a guitarist.

A message to the nation

“What you love is your own power”
(Rush)

boaz hover2

Boaz Shimon

Vice President of Research and Development

Qualifications

Boaz, who joined Aspire in 2005, is a software and management engineer, who spent time in several start-ups and gained extensive experience in the field of integrations and Voice.

What does Boaz do all day?

Boaz manages development teams, accompanies strategic clients
and the talented architect behind Aspire’s advanced technological solutions.

What does Boaz do when he is not at work?

Married + 3, lives in Rehovot. Basketball player and travel enthusiast.

A message to the nation

There is no such thing as “no such thing”. everything is possible!

Chen Naaman

VP of Customer Experience

Qualifications

Chen, a graduate of B.Sc in Technology Management, joined Aspire in 2021 after managing the central service and support system of the Melam Timm company.

What does Chen do all day?

Chen is responsible for the technical support team and the senior implementation team of the company. Every day Chen tries to improve and maximize the customer experience.

What does Chen do when he's not at work?

Chen is married + 1, lives in Moshav Nofach.
Loves sports and football in particular, the sea and constant learning of new content.

A message to the nation

All good.

Eli Jacobi

VP Customer Happiness and Business Development

Qualifications

Eli is a VOIP expert, an electrical and network communication engineer, has a master’s degree in education, computers and the Internet and is a certified CIO from the Technion. In 2019, at the end of 26 years of work in Bezeq’s business division, Eli joined Aspire.

What does Eli do all day?

Eli accompanies the customers, meets with them regularly, identifies their needs, desires and dreams. Advises on technological issues, offers various collaborations and is responsible for Aspire customers being happy and satisfied at any given moment.

What does Eli do when he's not at work?

Married + 2, lives in Herzliya. Multidisciplinary skipper: yachts, sailboats 420 and SAP. Lover of cinema, sports, gyms and running on the beach.

A message to the nation

Smile to the world and the world will smile to you