Bnei Zion Medical Center is the oldest medical institution in Haifa and also serves as a university hospital.
Bnei Zion Medical Center is the oldest medical institution in Haifa and also serves as a university hospital.
Zola Moskovic
Responsible for communication systems
The establishment of a call center system that will provide an extensive set of reports in real time and at the historical level, will include a convenient interface for operation by the shift managers, will offer a quick response capability to the call center managers and will provide a solution for optimizing the set of queues.
The Aspire Optimus call center system for call center representatives that includes reports self-built by the customer from a real-time and historical report generator. Also, a reminder system was established that calls the client in his language, provides him with a reminder regarding the treatment scheduled for him and allows him to confirm his arrival with the push of a button.
Effective investigation of the customer service system and optimization of the appointment process for the hospital clinics
