Hotline 106 and other hotlines in the Jerusalem Municipality handle about 40,000 calls from residents every year.
Hotline 106 and other hotlines in the Jerusalem Municipality handle about 40,000 calls from residents every year.
Aharon Eyal
Senior Department Manager for Communications
Moving from an outdated switchboard and switchboards to a modern Cisco switchboard, while preserving the existing capabilities and providing new solutions to the municipality's switchboards, in a phased and multi-stage manner.
The first center for migration was center 106, including its access to speakers of different languages. With the help of Aspire's Optimus voice center system, Moked 106 provides a response to the city's residents who contact it and to the various departments in the municipality, as a Help Desk. In the future, the parking center and the support center will also be migrated.
A set of centers that provide a better and more efficient service to the municipality's departments and residents
