The Pheonix Value, is one of the leading private alternative investment companies in Israel with approximately NIS 1.7 billion in assets under their management.
The company is a pioneer in its approach to making alternative investment solutions accessible to the general public.

The goals that the client set before us

Creating an easy and convenient interface to operate, which can be used throughout the service departments

The solution

Aspire Optimus IVR - a customized solution for the company that created a more stable and smarter communication

asterisk

The result

The upgrade gave the company's employees a friendly interface that produces unlimited routers and nodes, effectively routing calls to queues and service representatives in order to identify and improve the call center's productivity and, ultimately, produces a good service experience