The organization’s volunteers treat medical emergencies throughout the country, regardless of religion, race or gender.
The “Rescue Union” has a large number of call centers of various types, with hundreds of call centers. Starting with the operational center that saves human lives, through humanitarian centers that are activated during the Corona period, and other centers.
Zohar Eli
Manager of the Call Centers and Control Division in the Rescue Union
Establishing a system of real-time and historical reports for the Colcenter system installed in the Bezeq cloud for the operational center of the rescue union. Construction of real-time screens in a flexible and independent manner.
The operational center of the rescue union is the most important center. This center has been using Bezeq's Aspire smartCC cloud system for several years. We recently upgraded the system in the Hatzla union to smartCC version 3. This version is the most advanced version that allows the construction of real-time screens in a flexible and unprecedented way in the call center market in Israel.
The system offers unlimited options for building real-time screens and reports, all at the level of the simple user. The Aspire smartCC system is unique in that it connects to a large variety of call center systems in Israel, from various manufacturers
