SPD HOSTING was established in 2001 and operates as an infrastructure company specializing in Web Hosting services.
SPD provides a variety of services to businesses and private clients including web hosting, server storage and maintenance, solutions for resellers, solutions for web promotion companies, SEO web hosting, virtualization, media streaming services and online system development. The company operates a customer service center available by phone 24 hours a day, 7 days a week.
Sagi Braner
Service mannager
Establishing a call center system for a support center and handling complex faults, which serves thousands of customers and maintains tens of thousands of websites stored in an array that includes more than 1000 dedicated virtual servers. The call center must offer advanced monitoring and alert capabilities, which allow receiving alerts and handling them ahead of time, as part of preventive maintenance.
The Aspire Optimus call center system combined with the IPCentrex switchboard extensions for the support representatives, self-built reports by the customer from a real-time and historical report generator. The Aspire voice center system receives the CTI reports of the extensions from the IPCentrex center and displays the status of the representatives on the real time screen of the Aspire center.
A call center that provides real data on telephony activity, such as measuring the amount of incoming and abandoned calls, call time, monitoring the support force needed to meet the required SLA and comparison with past data.
