John Bryce Training, the training arm of Matrix, is the leading training company in Israel and one of the leaders in Europe in the field of computer and information technology training and in the field of management, service and sales skill training. John Bryce Training has 3 training centers in Israel and additional centers in Europe.
Oren Ferns
IT manager
Establishment and operation of a call center system for managing queues on the Cisco switchboard used by the company, without the need for version upgrades.
Optimus voice center system that handles incoming customer service calls and outgoing calls to leads received from landing pages. The system provides reports self-built by the customer from a real-time and historical report generator, receives the CTI reports of the extensions from John Bryce's Cisco center and displays the status of the representatives on real-time screens.
The Optimus call center system allows John Bryce to provide a quick response to its customers, investigate the level of service in high resolution and enjoy a better control and quality system
