Malam Team, the leading IT services group in Israel, provides a variety of end-to-end computing solutions in the field of information technologies and operates outsourced call centers, while meeting international standards of quality, service and professionalism. The Melam Tim Group has a strategic partnership with all the leading manufacturers and represents advanced products in their field.
Hen Naaman
Service mannager
Establishment of an extensive set of reports, both in real time and at the historical level, a convenient interface for operation by the shift managers, the ability to respond quickly to telephony events in a dynamic environment: requests for the addition of representatives, new reports, etc.
A Smart CC report system that receives reports from the customer center and displays real-time and historical reports, self-built by the customer from a report generator and Aspire Optimus call center system for representatives of Malam Tim centers, who provide service to customers in the business, government and security sectors.
Providing a quick solution to customers, a high ability to investigate the service activity, improving control and quality and high availability to customers.
